Service & Installations

What We Service

Since 1988, we supply parts and deliver service for all of our products in the healthcare industry. Our installation crews and certified technicians are available Monday through Friday, within our 5 state territory. With strategically located service personnel, service calls can be accomplished within 24 hours in certain circumstances. We also provide an after hours Support Line for your emergencies during the evenings and on weekends. After Hours Support – 440-826-0324 ext 13.

We service the following types of equipment:

Secure Care Products Wandering Resident & Infant Security System
Mobile and Ceiling Lifts
Nurse Call Systems
Fall Prevention Systems
Video Intercom Systems
Access Control Systems

Michigan Partners

TEC Systems Electric

TEC Systems is one of our service & installation partners in the state of Michigan. Owner, Aaron Wright, is dedicated to providing the high level of service and authorized installation that our customers have come to expect from Secure Care Health Systems. Aaron has been in business for more than 30 years and works side by side with our customers, installation crew and staff. Aaron and his staff have obtained many significant licensees’ for doing business in the Long Term Care and Acute Care Industry, specifically meeting the requirements of the state of Michigan.

Strut Tech Systems specializes in design, engineering and installation of support framing for over-head medical equipment, partition supports, audio/visual equipment, patient lift systems, casework and art storage systems. Strut framing material is specified by Architects as an industry proven support system for many applications.

Preventative Maintenance Plans

We are now offering preventative maintenance programs on all of our systems.

Save time and money over the course of the year with Secure Cares New Preventative Maintenance Program. For just a fraction of a cost of replacing a panel, have a certified technician come to your building once a year for an inspection of your complete Secure Care System. This will help prevent emergency service calls, overtime due to system being down, as well as confidence that your system is working completely.

Need Manuals?

Please email Ryan@Securecare-usa.com to request the manual for your product.

Join Our Team

We are looking for quality people to add to our award winning team!

It’s easy – simply fill out an application!

View Job Application

Testimonials

Just wanted to drop a thank you to you and your techs for the great service today on the replacement keypad. I know they did a few things beyond the original scope of work and suggested a few changes. They moved an antenna and looked at the other Secure Care units we have in the building. They were very smart and well accomplished in the aspects of servicing the products. Im sure we will be replacing the keypad at the back door since it is the same age and similar usage, so it won’t be long !

Thanks again and thank the guys again for a great job !

– Mick Hunsley
Brentwood @ LaPorte Assisted Living

"We don’t buy from secure care because of their service, we buy from them because their products DON’T NEED SERVICE!"

– Kathy Hunt, CEO
Elmwood

"As operators, we all know we have many options to address the specific needs that exist in our buildings. However, I’ve always found it to be critical to have a company I could trust to do the job correct the first time around and know the problem is solved! Out of all the vendors I work with on an annual basis, I would say Secure Care would be the organization I trust the most and willing to attach my name to in providing a reference to any potential customer(s) inquiring about their service."

– Jerome Demmigs, Senior Executive Director
Covington Senior Living, LLC

"What a nice group of technicians! They were so accommodating and understanding of our every concern. They really worked with us to understand exactly what was needed and how to make it as simple as possible."

– Margaret MacEwen, Executive Director

"In my own experience with Nick, his knowledge and ability to articulate technical information in a non intimidating way was appreciated. I heard the same from many of the maintenance folks. Your installers are great guys and always respectful to the communities they’re working in."

– John Landers

"Ryan was attentive, professional, and accommodating. We would definitely recommend!"

– Highly recommend!
St. Anthony’s Healthcare

"I just want you to know how helpful the Secure Care staff have been. They are all very wonderful professionals."

– Linda Dean, Columbus Colony

"Secure Care of Ohio’s many years’ experience are invaluable in installations, for they are very adapt to the needs of long term care facilities. Therefore, their recommendations can save money."

– Daniel Suer, Administrator
Hillebrand Nursing & Rehabilitation Center